Privacy Policy

At Doncatch Auto Repair, we value your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website, schedule appointments, or use our repair services.

1. Information We Collect

We may collect personal information directly from you when you submit a booking request or communicate with us, including:

• Personal details: Full name, telephone number, and email address.
• Vehicle information: Car make, model, manufacturing year, license plate, and maintenance history.
• Website usage: Device specs, IP addresses, cookies, and browsing activity.

2. How We Use Your Information

We use the data we collect for professional purposes, specifically to:

• Schedule, confirm, and manage your vehicle diagnostic or repair appointments.
• Send real-time text message alerts and progress notifications during repairs.
• Improve website operations, customer service, and target troubleshooting efficiency.

3. Information Sharing & Security

We prioritize the safety of your information. We do not sell or trade your details. We only share information with trusted third-party services helping us run our systems (e.g. email delivery, SMS gateways), and only under strict confidentiality terms or when required by legal mandate.

4. Your Rights

You have the right to request access to the information we hold about you, ask for updates to correct errors, or request the full deletion of your details from our records.